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Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a person.

You may be asked to provide your personal information when in contact with WOLF, and the company may share this personal information with its affiliates and use it consistent with this Privacy Policy. We may also combine it with other information to provide and improve our products and advertising.

Here are some examples of the types of personal information we may collect, and how we may use it.

Personal information we collect:

  • When you create an account with us, register your products, purchase a product, or participate in an online survey, we may collect a variety of information, including: name, mailing address, email address and phone number.
  • When you send gift certificates and products, we may collect the information you provide about the recipients, such as: name, mailing address, email address and phone number.

Use of your personal information:

  • The personal information we collect allows us to keep you posted on our latest product announcements and upcoming events.
  • We also use personal information to help us develop, deliver and improve our products and advertising.
  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important to your interaction with us, you may not opt out of receiving these communications.
  • We may also use personal information for internal purposes, such as auditing, data analysis and research to improve our products and customer communications.
  • If you enter a contest or similar promotion, we may use the information you provide to administer those programs.

If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Our website, online services, interactive applications, email messages and advertisements may use browser cookies and other technologies such as pixel tags or web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

We also use cookies and other technologies to remember personal information when you use our website, online services and applications. Our goal here is to personalize your experience with us and increase convenience.

If you want to disable cookies, check with your provider. Please note that certain features, such as shopping cart functionality, will not be available once cookies are disabled.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, administer the site, learn about user behaviour on the site, and gather demographic information about our user base as a whole. The demographic information we derive may be used in our marketing and advertising services.

In some of our email messages we use a “click-through URL” linked to content on our website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, please avoid clicking text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

At times we may make certain personal information available to wholesale and retail partners to provide products or help us market to customers. Personal information will only be shared to provide or improve our products and advertising; it will not be shared with third parties for their marketing purposes.

Service Providers

We share personal information with companies who provice services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever we operate.

Others

It may be necessary—by law, legal process, litgation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations. Additional, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

We take every reasonable precaution to safeguard your personal information against loss, theft and misuse, as well as against unauthorized access, disclosure, alteration and destruction.

When you post on any of our social networking accounts, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. Accordingly, please take care when using these features.

Retention of Personal Information

We will retain your personal information for the period necessary to fulfill the purposes outline in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate and current by logging into your account. For other personal information, we provide you with access so you can request that we correct the data if it is inaccurate or delete the date if we are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

Third-Party Sites and Services

Our website and products may contain links to third-party websites, products, and services. Our products may also use or offer products from third parties. Information collected by third parties, which may include location data or contact details, is governed by their respective privacy policies. For more information on this subject, please review the privacy practices of those third parties.

 

Our Company wide Commitment to Your Privacy

We communicate our privacy and security policies to our employees and strictly enforce privacy safeguards within the company.

Privacy Questions

Wolf may update its Privacy Policy from time to time. Significant changes will be posted on our website along with the updated Privacy Policy.
If you have questions or complaints regarding our Privacy Policy or practices, please email us at [email protected].